Every item we sell is printed to order, so we can't restock a returned piece. That shapes the policy below.
Damaged, defective or wrong item
Contact us within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or issue a full refund — your choice. You won't need to ship the item back.
Wrong size or change of mind
We can't accept returns or exchanges for size selection or change of mind, because each piece is made for your order. Please check the Size Chart before ordering, and size up if you're between sizes.
Order changes and cancellations
Production starts quickly. Contact us within 12 hours of ordering and we'll change or cancel it if production hasn't begun. After that we can't stop the order.
Lost or undelivered packages
If tracking shows no movement for more than 7 days, or the carrier marks a package delivered that you never received, contact us and we'll open a trace with the carrier and make it right.
Refund timing
Approved refunds go back to your original payment method. Most banks post the credit within 5–10 business days.
How to reach us
Use the contact page with your order number. We reply within one business day.