What Shipping Protection covers
Shipping Protection is an optional $3.99 add-on. One charge covers your entire order. If you add it at checkout, your order is covered against the three things that go wrong in transit:
- Lost in transit. Tracking stops updating and the package never arrives.
- Stolen after delivery. Tracking says delivered but the package was taken.
- Damaged on arrival. The item arrives torn, stained or misprinted.
What we do
We reprint and reship your order, free of charge. You pay nothing — no item cost, no shipping.
How to make a claim
- Email us through the contact page within 30 days of the shipping date.
- Include your order number, and a photo if the item arrived damaged.
- We reply within one business day and put the replacement into production right away.
What it does not cover
- Wrong size ordered, or simply not liking the design — that is covered by our normal return policy, not by this.
- An address entered incorrectly at checkout.
- Claims made more than 30 days after the shipping date.
- Normal wear, or damage caused after the item has been worn or washed.
If you skip it
You are not on your own. Orders damaged or lost without protection are still handled under our Return & Refund Policy — Shipping Protection simply means we replace it with no questions asked and no proof of carrier fault required.
Protection is never added automatically. It is only charged if you tick the box yourself.